Here are three effective strategies for boosting sales in Quick Service Restaurants (QSRs) through call center upsell and cross-sell tactics:
Personalized Recommendations: Use customer data to make upselling solutions more individualized by the products customer have purchased before. For instance, if a client has had a tendency of ordering a particular type of food, he or she should be advised to order side dishes such as beverages or candies. Specific solutions are easier to agree with and the overall relations with customers can be improved by providing them with relevant advice.
Limited-Time Offers (LTOs) and Bundling: Remind customers on various services or meal deals on call and suggest which would be the right time to take advantage of these offers. Sales promotions make the product seem unique and call for their orders to be placed immediately. Including fries and a drink with a burger is also another way of increasing the average order value but with perceived value to the customer.
Scripted Upsell Prompts: Produce helpful telephone scripts where call center agents are trained to use service suggestion. Teach the employees the right time to suggest the best-selling or high-profit items during the order making process. Promotional phrases such as; “Would you like our brand new dessert for $1 extra?” is very useful to boost more sales without compromising the customer due to pressure.
If done properly, these actions can increase additional revenue with the same notion that enhanced customer satisfaction leads to increased overall profitability.
