Clients
Our Esteemed Collaborators
We proudly have served more than 300 quick service restaurants (QSRs) across several locations for various local and national fast food brands. Our in-depth understanding and expertise in the restaurant service industry makes us uniquely positioned to deliver the highest level of services for clients. We are happy to serve as a critical extension of our clients’ businesses.
Higher productivity and Low Labor Cost
Our contact center empowers you to Say goodbye to overstaffing and understaffing issues – our versatile scheduling adapts to fluctuating demand, allowing you to maintain optimal staffing levels without sacrificing customer service. Our versatile customer support services help keep your labor costs below 1% of your net sales which is crucial for maximizing profitability.
Zero Order Loss
In the fast-paced world of quick-service restaurants, every call is an opportunity, and at Opus Mundi BPO, we ensure you never miss a beat. Introducing our call center services – where every call matters, and potential revenue is never left on the table.
10-15% increase in the ticket size
Our expert call center agents are trained not just to take orders, but to upsell strategically. With personalized recommendations and enticing add-ons, we've witnessed a remarkable uptick in order values for our partner restaurants. It's not just about selling more; it's about selling smarter.
Real time update
We keep engaged with your store supervisor/manager for real time 2-way communication using App solutions. Our call center operates as per your store timings, ensuring that every call, whether it's during the lunch rush or late-night cravings, is answered promptly. No more missed connections, just uninterrupted service.
Customer Delight
Happy customers are repeat customers. Our call center goes beyond order-taking – we engage with your customers, enhancing their experience and building brand loyalty. Satisfied customers are more likely to explore your menu and add those extra items to their order.
RoI Engine for you
Boosting revenue is the name of the game. Introducing Opus Mundi BPO – where our call center becomes your ROI engine, not just paying for itself but driving your profits to new heights. Our agents are well trained with precision and finesse, they suggest complementary items, enticing add-ons, and exclusive deals, turning every order into an opportunity for upsized profits.
Easy and Seamless Integration
Worried about implementation? Fear not. Opus Mundi BPO seamlessly integrates with your existing systems, ensuring a smooth transition and immediate results. Our ROI engine is designed to enhance your customer experience while significantly elevating your bottom line.
Client Success Stories
"OpusMundiBPO has truly transformed our fast food business. Their call center services have not only saved us significant labor costs but also greatly increased our revenue through their upselling strategies. Their team is professional, efficient, and always goes above and beyond to ensure our customers are satisfied. We couldn't be happier with the results."
- Vendell, Restaurant Owner
"Working with OpusMundiBPO has been a game-changer for our operations. Their call center services have freed up valuable time for our in-house staff, allowing them to focus on delivering exceptional service to our customers. The upselling techniques they employ have significantly boosted our sales and profitability. We highly recommend OpusMundiBPO to any fast food restaurant looking to streamline their processes and increase revenue."
- Sarah, Operations Manager
"OpusMundiBPO has been instrumental in helping us overcome our operational challenges. Their call center team handles our orders and inquiries with precision, ensuring that every customer interaction is handled efficiently and professionally. Thanks to their services, we've seen a noticeable reduction in labor costs and a substantial increase in upsell revenue. OpusMundiBPO is a trusted partner that we highly recommend."
- Mohd. Abbas, Franchise Owner
"OpusMundiBPO has been an invaluable partner for our fast food franchise. Their call center services have not only helped us save on labor costs but also provided a significant boost to our bottom line through upselling opportunities. The professionalism and dedication of their team are second to none, and their contribution to our success cannot be overstated. We are grateful for their partnership and highly recommend their services to others in the industry."
- Tony Padilla, Restaurant Manager
"Choosing OpusMundiBPO for our call center needs was one of the best decisions we've made for our fast food business. Their expertise in handling orders and implementing upselling strategies has resulted in increased revenue and improved customer satisfaction. Their team is responsive, proactive, and always strives to exceed our expectations. We are extremely pleased with the results and look forward to continuing our partnership with OpusMundiBPO."
- Akash, Business Owner
"We've been relying on OpusMundiBPO's call center services for several months now, and the impact on our business has been remarkable. Their team consistently delivers outstanding service, effectively managing our customer inquiries and driving additional sales through upselling. The cost savings we've achieved have been significant, and we couldn't be happier with the level of professionalism and expertise demonstrated by OpusMundiBPO. They have truly become an essential part of our operation."
- Jessica, Operations Director
