Outsourced call centers give Quick Service Restaurants (QSRs) the enhancing ability to be flexible in responding to the customers’ requirements. It is this scalability that confirms that at other times of the day when business is low in fast foods, the outlets can manage with less human resource, and therefore save costs. That is because if potential consumers are scarce, there are few people required to work, and possibly resources might be effectively channeled in different operational segments of any firm.
On the other hand, during the busy time, for instance, during the festive season or start of a promotion, QSRs can easily add the number of call center agent to accommodate for high traffic. This in a way helps them deal with more people seeking to know more or order for their products and get to address more support issues with out having to hire more employees. That way of altering the human resource capability is one of the most appropriate ways to control the business resources and deliver quality consumer relations on the peak intervals.
This approach to operation also helps the QSRs overcome the issues of demand variability as it means that employment can be adjusted or new stores opened without the large costs incurred during low demand. Therefore, the firms are in a position to manage and achieve high profits and performance as it controls many costs that are observed as not important in satisfying customer demands during the holidays. Thus, the call centers are a perfect solution for the control of operational flexibility and company’s resources, as well as the success rate in the context of the QSR industry.
