Being a QSR company, time and order are critical success factors in the Firm. Another of the strategies that have contributed to increasing efficiency is the use of the call centers for fast processing of orders. Having own call center team has helped us to increase the speed and accuracy of your orders and improve the quality of our service.
The call center acts as a core center where all orders received from call, online or mobile applications are handled. This centralization makes it easier for us to manage and process more orders without sacrificing quality. Employees working in call centers for instance are skilled in handling orders in a manner that they won’t take long or go wrong. This reduces the probabilities of fashionable mistakes and makes certain our patrons obtain what they wanted.
Furthermore, and perhaps more importantly, the call center lets management keep in-store staff focused solely on preparing food and serving customers, and eliminates congestion, keeping everything on track. When using a team to handle the orders while another team sells to the customers, we shall be able to satisfy the customers both in-store and online.
Integrating a call center into our operations benefits not only the efficiency of order handling and its accuracy but also customer satisfaction as well. It has also been an effective tool in improving our QSR’s operations as part of our Group.
