As a way of maintaining efficiency and profitability in quick service restaurants (QSRs) there is need to keep track of different performance indicators. The most important factors are:
Order Accuracy (90-95%): Order accuracy which ranges between 90-95% as raw errors discourage both waste and loss of customers. High accuracy gets rid of costs, which are informal like redoing work or recalling merchandise, making operation seamless.
Speed of Service (3-4 mins per order): Short time of preparation and delivering between 3-4 minutes per order greatly influences customer turnover. Improved throughputs lead to better efficiency in dealing with services and if the service time is reduced by 10%, the customers’ throughput is likely to improve by 15%. This is something that has to be done fast since it will help to sustain the high volumes of turnover that define QSRs.
Customer Satisfaction (CSAT) Scores (80-90%): The % of Customer Satisfaction scores ( 80-90%) also contributes to customer repeat business which is key in the realization of long term profits. Research has found that increasing customer retention by as much as 5 percent can increase profits by between 25 percent and 95 percent Consequently, it is imperative to ensure that customers’ expectations are met to the later consistently.
Labor Cost Percentage (20-25%): The last one is labor cost percentage (20-25%) as one of the percentages vital for analysis. This range facilitates QSRs to manage and effectively control the employees’ cost as well as standard cost during operation during the most busy periods. Scheduling plays a major role in improving the margins based on the volumes.
Waste Reduction (10-15%): Last but not the least, waste reduction by 10 – 15 % has damaging impact on profitability. Reducing food waste by at least 10% leads to an improvement of profit margins by at least 5%. These are measurable parameters obtained from industrial surveys giving a strategic guide to the best operational strategies for QSRs aiming to achieve the best bottom line results.
