Career

Identifying Business Opportunities: Conduct market research to identify potential business opportunities.

Analyze industry trends and competitor activities.

Identify new markets and customer needs.

Building and Maintaining Relationships:

Establish and nurture relationships with potential clients, partners, and other stakeholders.

Collaborate with internal teams to develop and maintain strong relationships with existing clients.

Sales and Revenue Generation: Develop and implement strategies to drive sales and achieve revenue targets.

Present products or services to potential clients and negotiate contracts.

Strategic Planning: Work with the leadership team to develop and implement business development strategies.

Contribute to the development of long-term organizational goals and objectives.

Partnership Development: Identify and pursue partnership opportunities that align with the company’s goals.

Negotiate and structure partnership agreements.

Market Expansion: Develop plans to enter new markets and expand the company’s footprint.

Evaluate the feasibility of entering new markets and assess potential risks.

Data Analysis: Use data and analytics to track key performance indicators and measure the success of business development initiatives.

Make data-driven recommendations for improvements.

Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to achieve business objectives.

Provide guidance and support to team members when needed.

Qualifications: (Eligibility Criteria)

Education: A Master’s/bachelor’s degree in business, marketing, or a related field. Some positions may require a master’s degree.

Experience: Relevant experience in business development, sales, or a related field.

Proven track record of achieving revenue targets and business growth.

Communication Skills: Excellent communication and presentation skills.

Ability to articulate complex ideas and concepts clearly.

Analytical Skills: Strong analytical and problem-solving skills.

Ability to use data and metrics to inform decision-making.

Negotiation Skills: Strong negotiation skills to secure favorable agreements and partnerships.

Adaptability: Ability to adapt to a dynamic and changing business environment.

Willingness to take on new challenges and learn quickly.

Networking: Strong networking skills to build and maintain relationships with key stakeholders.

Strategic Thinking: Ability to think strategically and contribute to the development of business strategies.

Job Responsibilities:

Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, or chat.

Address inquiries, resolve issues, and ensure customer satisfaction.

Product/Service Knowledge: Acquire and maintain a thorough understanding of the company’s products or services.

Stay updated on product changes and updates.

Problem Resolution: Identify and analyze customer issues, offering effective and efficient solutions.

Escalate complex problems to appropriate teams for resolution.

Communication Skills: Communicate clearly and professionally with customers, using appropriate language and tone.

Listen actively to understand customer needs.

Documentation: Accurately document customer interactions, issues, and resolutions in the system.

Maintain comprehensive and organized customer records.

Quality Assurance: Adhere to quality standards in customer interactions.

Participate in training sessions to enhance service delivery.

Time Management: Efficiently manage call or ticket queues, ensuring timely responses and resolutions.

Prioritize tasks to meet service level agreements.

Team Collaboration: Collaborate with team members and other departments to resolve customer issues.

Share insights and best practices for continuous improvement.

Customer Education: Educate customers on product features, usage, and troubleshooting procedures.

Provide helpful tips to enhance customer experience.

Feedback Handling: Collect and relay customer feedback to management for process improvement.

Proactively suggest improvements based on recurring customer concerns.

Adaptability: Adapt to changes in products, procedures, or technology.

Demonstrate flexibility in handling different customer scenarios.

Professionalism: Uphold a professional and positive image of the company in all interactions.

Follow company policies and guidelines.

Sales Support: Identify upselling or cross-selling opportunities and communicate them to the sales team.

Support sales initiatives through customer engagement.

Data Security: Ensure the security and confidentiality of customer information.

Adhere to data protection regulations and guidelines.

Continuous Learning: Stay informed about industry trends and customer service best practices.

Engage in ongoing training to enhance skills and knowledge.